Microsoft Reschedule Policy

New Microsoft Reschedule Policy

Effective through April 30, 2017

If you need to reschedule an exam appointment you must do so at least one full business day (24 hours) before the appointment. Rescheduling an exam less than 24 hours before scheduled exam or not arriving for your scheduled appointment is considered a no-show and is subject to forfeit of the full exam fee.

Effective May 1, 2017 and beyond

There is no charge if you reschedule an exam appointment at least 6 business days prior to your appointment. There is a fee of 12.5% (based on the current Microsoft exam price as published on Microsoft.com/learning) for rescheduling your appointment 5 business days or less before your exam date. If you fail to show up for your exam appointment (no-show) or dont reschedule your appointment at least 24 hours prior to your scheduled appointment, you forfeit your entire exam fee. Business days are Monday-Friday, not including holidays.

You may reschedule your appointment by calling the Pearson VUE call center, contacting the test center where your appointment is scheduled, or accessing the Microsoft Learning website and choosing the reschedule action. If you registered with accommodations, you must reschedule through the call center.

Cancellation Policy

Effective through April 30, 2017

If you need to cancel an exam appointment you must do so at least one full business day (24 hours) before the appointment. Cancelling an exam less than 24 hours before scheduled exam or not arriving for your scheduled appointment is considered a no-show and is subject to forfeit of the full exam fee.

Effective May 1, 2017 and beyond

There is no charge if you cancel an exam appointment at least 6 business days prior to your appointment. There is a fee of 12.5% (based on the current Microsoft exam price as published on Microsoft.com/learning) for cancelling your appointment 5 business days or less before your exam date.

If you fail to show up for your exam appointment (no-show) or dont cancel your appointment at least 24 hours prior to your scheduled appointment, you forfeit your entire exam fee. Business days are Monday-Friday, not including holidays.

You may cancel your appointment by calling the Pearson VUE call center, contacting the test center where your appointment is scheduled, or accessing the Microsoft Learning website and choosing the reschedule action. If you registered with accommodations, you must cancel through the call

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